Question 1

What is a patient advocate?

Accepted Answer

A patient advocate is a trained professional who helps individuals and families navigate the healthcare system, understand medical information, coordinate care, communicate with providers, and make informed healthcare decisions. At Wells Wellness Advocacy, our independent patient advocates work solely for you—not the hospital or the insurance company.

Question 2

How can a patient advocate help me?

Accepted Answer

A patient advocate can join your medical appointments via secure telehealth, organize your medical records, coordinate communication between specialists, decode confusing medical bills, appeal denied insurance claims, and connect you with community resources. In everyday terms, that means managing multiple doctor appointments and medical records so you don’t have to, checking your bills for errors and helping you understand what you actually owe, and helping you safely transition from the hospital to home. Our goal is patient empowerment: helping you feel confident and heard throughout your care.

Question 3

What services does a patient advocate provide?

Accepted Answer

Wells Wellness Advocacy provides appointment advocacy, medical record and care coordination, medical billing support, insurance guidance, health literacy education, and Social Determinants of Health (SDOH) navigation. We serve clients throughout Georgia, South Carolina, North Carolina, and virtually nationwide.

Question 4

Do patient advocates help with insurance issues?

Accepted Answer

Yes. We help you understand your insurance benefits, identify high-quality in-network providers, facilitate out-of-network authorizations, appeal denied claims, and reduce out-of-pocket costs. Our medical billing navigation means checking your bills for errors and helping you understand what you actually owe, so complex statements become clear.

Question 5

How do I know if I need a patient advocate?

Accepted Answer

You may benefit from a patient advocate if you are managing a complex or chronic condition, coordinating care for an aging parent or loved one, overwhelmed by a sudden medical crisis, confused by medical bills or insurance denials, or simply seeking clearer healthcare navigation. Start with a free consultation to discuss your needs.

Question 6

What is healthcare navigation?

Accepted Answer

Healthcare navigation is professional guidance that helps you move through the healthcare system with confidence—scheduling appointments, understanding diagnoses, coordinating between specialists, managing records, and accessing community resources. Wells Wellness Advocacy provides expert healthcare navigation services in Metro Atlanta and nationwide via secure telehealth.

Question 7

How can healthcare navigation improve health outcomes?

Accepted Answer

Healthcare navigation improves outcomes by ensuring appointments are kept, care teams are aligned, medications and treatments are understood, and barriers like transportation or insurance are addressed. When patients understand their care plans and feel supported, adherence and recovery improve.

Question 8

What is care coordination?

Accepted Answer

Care coordination is the organized management of your healthcare across multiple providers and settings. In plain language, it means managing multiple doctor appointments and medical records so you don’t have to. We facilitate communication between specialists, align your care team around a shared plan, organize complex medical histories, and ensure nothing falls through the cracks.

Question 9

What support is available for caregivers?

Accepted Answer

We provide dedicated caregiver support for adult children caring for aging parents, family members managing a loved one’s complex care, and anyone feeling overwhelmed by caregiving responsibilities. That includes help safely transitioning a loved one from the hospital to home, organizing records, asking the right questions at appointments, and accessing respite and community resources.

Question 10

What is an employee healthcare navigation and advocacy benefit?

Accepted Answer

An employee healthcare navigation and advocacy benefit is a workforce wellness program that gives employees and their families access to professional patient advocates. Through Wells Wellness Advocacy, employees receive personalized healthcare navigation, insurance guidance, care coordination, and caregiver support as part of their employer-sponsored wellbeing program. Patient advocacy is the service—employee wellbeing and retention are the outcomes.

Question 11

How do employee healthcare navigation benefits improve employee retention?

Accepted Answer

Healthcare challenges are a leading cause of stress, absenteeism, and turnover. When employers provide an employee healthcare navigation and advocacy benefit, employees feel supported during difficult times, which strengthens loyalty, engagement, and retention. Supported employees are more likely to stay with organizations that invest in their wellbeing.

Question 12

Can patient advocacy reduce workplace stress?

Accepted Answer

Yes. By handling phone calls, paperwork, insurance disputes, and appointment coordination, our advocacy team removes a significant burden from employees and their families. This reduces healthcare-related stress so employees can focus on their work and personal recovery.

Question 13

What outcomes do employers gain from workforce wellness programs?

Accepted Answer

Employers gain employee wellbeing support, workforce health navigation, caregiver assistance resources, employee retention solutions, healthcare education programs, and benefits enhancement services. The result is a healthier, more focused, and more productive workforce.

Question 14

What healthcare topics does Leona Wells speak on?

Accepted Answer

Leona Wells, MPH, Founder & CEO, speaks on healthcare navigation, patient advocacy, workforce wellness, employee retention, caregiver support, health literacy, and patient empowerment. Her presentations translate complex healthcare topics into clear, actionable insights for diverse audiences, including community and nonprofit organizations.

Question 15

Can Leona Wells present at corporate events?

Accepted Answer

Yes. Leona Wells delivers keynotes, corporate workshops, HR events, and wellness programs for organizations seeking to educate their teams on healthcare advocacy, employee wellbeing, and patient empowerment.

Question 16

Does Wells Wellness Advocacy offer wellness workshops?

Accepted Answer

Yes. We offer wellness workshops and educational sessions for employers, HR departments, chambers of commerce, professional associations, community organizations, and nonprofits. Topics include healthcare navigation, caregiver support, and building a culture of health literacy.

Question 17

Does Wells Wellness Advocacy partner with community organizations?

Accepted Answer

Yes. Wells Wellness Advocacy partners with nonprofit organizations, community groups, faith-based organizations, senior-serving agencies, advocacy organizations, and wellness-focused programs to improve health literacy, patient empowerment, healthcare access, and education.

Question 18

What presentations are available for community organizations?

Accepted Answer

Leona Wells and Wells Wellness Advocacy provide educational presentations that help communities better understand healthcare systems, patient rights, caregiver responsibilities, health literacy, and advocacy strategies. Popular topics include Navigating the Healthcare System, Patient Advocacy 101, Caregiver Support & Resources, and Health Literacy & Patient Empowerment.

Question 19

How does Wells Wellness Advocacy connect clients to community resources?

Accepted Answer

Our organization connects clients to a broad network of caregiver support organizations, aging and senior resource programs, disability support organizations, chronic disease support groups, mental health resources, transportation assistance, financial assistance resources, and faith-based support programs that improve overall wellbeing and quality of life.

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